Certificate IV in Business Frontline Management - BSB40807

Course Outline

Possible job titles include:

Certificate IV in Frontline Management is specifically designed and endorsed by the Federal Government to address the needs of Australia’s Frontline Managers, Leaders and Supervisors.

Frontline Management provides participants with the knowledge, skills and competencies to perform their role in the workplace including the ability to:

  • Lead by example
  • Lead, coach, facilitate and empower others
  • Create best practice
  • Create an innovative working culture
  • Manage personal work priorities and professional development
  • Undertake management of operations
  • Coordinator
  • Leading Hand
  • Supervisor
  • Team Leader

Qualification Requirements

A total of 10 units must be completed:

  • 4 Core Units
  • 6 Elective Units

Core Units

  • Monitor as safe workplace
  • Implement operational plan
  • Show leadership in the workplace
  • Promote team effectiveness


  • Coordinate implementation of customer service strategies
  • Implement customer service standards
  • Coordinate business resources
  • Implement workplace information systems


  • Promote innovation in a team environment
  • Make a presentation
  • Maintain business technology
  • Implement continuous improvement
  • Promote products and services
  • Manage projects
  • Establish networks
  • Establish effective workplace relationships
  • Develop work priorities
  • Develop teams and individuals

(Additional electives are available subject to your establishments training needs)

School Based Opportunities

Investing in training through an Australian Apprenticeship/Traineeship can provide your business with real benefits.

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