Certificate III in Business (blended program) - BSB30110

Blended Course Outline

Possible job titles include:

Certificate III in Business is designed for individuals working in a wide variety of administrative, reception and office work contexts. This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge.

Certificate III in Business allows participants to develop their skills in professional customer contact, planning and organising work priorities and problem solving. Participants will also be introduced to business technology that is utilised in the production of simple work related documents and be able to provide technical advice and support to a team.

Training is a combination of online and face-to-face delivery undertaken in the workplace to create an engaging and relevant learning environment. Training is tailored to the needs of the business and endorses desired outcomes such as exceptional customer relations and professional business practices.


  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Typist/Word Processing Operator (business environment)

Qualification Requirements

A total of 12 units must be completed:

  • 1 Core Units
  • 11 Elective Units


Core Units

  • Apply knowledge of OHS legislation in the workplace


  • Deliver and monitor service to customers
  • Organise workplace information
  • Promote innovation in a team environment
  • Implement and monitor environmentally sustainable work practices
  • Use business technology


  • Process customer complaints
  • Create and use databases
  • Design and produce business documents
  • Organise schedules
  • Organise personal work priorities and development
  • Write simple documents

(Additional electives are available subject to your establishments specific training needs)

School Based Opportunities

Investing in training through an Australian Apprenticeship/Traineeship can provide your business with real benefits.

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Click here to access your Certificate III in Business  or  Certificate IV in Bookkeeping online eLearning Portal.


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